Privacy Policy

Joebrown Palace Hotel

Last Updated: October 2026

1. Introduction

Welcome to Joebrown Palace Hotel. We value your privacy and are committed to protecting the personal information you share with us when you visit our website, make a reservation, stay at our hotel, use our facilities, or communicate with our team.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information in connection with our accommodation, restaurant, rooftop bar, club, lounge, and other hospitality services.

We handle personal information responsibly and in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023.

By using our website or engaging with our services, you acknowledge this Privacy Policy. Where consent is required by law, we will obtain it appropriately.

2. Information We Collect

Depending on your interaction with Joebrown Palace Hotel, we may collect the following categories of personal information.

A. Personal Identification Information

• Full name.
• Date of birth, where required.
• Valid identification details where necessary for guest registration or legal compliance.
• Nationality or other relevant identification information where lawfully required.

B. Contact Information

• Telephone number.
• Email address.
• Residential or billing address, where necessary.
• Emergency contact details, where voluntarily provided or reasonably required.

C. Reservation and Accommodation Information

• Check-in and check-out dates.
• Room category and booking preferences.
• Number of guests.
• Special requests and accommodation preferences.
• Booking confirmations, cancellations, and relevant service history.

D. Payment Information

We may collect payment confirmation details, transaction references, billing information, and records of payments made for accommodation and other services.

Where payments are handled by third-party payment providers, your payment information may be processed under their applicable privacy and security policies. We do not intentionally collect or retain full payment card security details unless specifically required and lawfully handled through an appropriate secure payment arrangement.

E. Website and Technical Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, and website usage data, depending on the website's configuration and your cookie preferences.

F. Communications and Feedback

We may retain information you provide through enquiries, emails, telephone calls, contact forms, guest reviews, feedback forms, and communications with our staff.

3. How We Use Your Information

Joebrown Palace Hotel uses personal information for legitimate hospitality and business purposes, including:

• Processing and managing room reservations.
• Confirming bookings and communicating reservation details.
• Providing check-in, check-out, and guest registration services.
• Delivering accommodation, dining, entertainment, and other requested services.
• Processing payments, refunds, and billing enquiries.
• Responding to questions, complaints, feedback, and special requests.
• Maintaining guest safety, hotel security, and the protection of property.
• Improving our website, facilities, and customer experience.
• Preventing fraud, investigating incidents, and addressing security concerns.
• Meeting applicable legal, tax, accounting, and regulatory obligations.
• Sending promotional messages and special offers where permitted by law and, where required, with your consent.

We will not use personal information for purposes incompatible with the reasons it was collected unless a lawful basis permits us to do so.

4. Lawful Basis for Processing

We process personal information only where an appropriate lawful basis applies under relevant data protection law. Depending on the circumstances, these bases may include:

Contractual necessity: Processing information needed to manage reservations and provide services you request.

Legal obligations: Retaining or disclosing information where required by applicable laws or lawful regulatory requests.

Legitimate interests: Protecting hotel operations, maintaining security, preventing fraud, and improving services, provided these interests do not override your applicable rights.

Consent: Processing information for activities where your consent is legally required, such as certain marketing communications or non-essential cookies.

Where processing relies on consent, you may withdraw that consent, subject to any lawful processing already undertaken and any other applicable legal basis for retaining or processing the information.

5. Sharing and Disclosure of Information

We respect the confidentiality of guest information and do not sell personal information to third parties.

However, information may be shared where reasonably necessary with:

• Payment service providers: To process payments, refunds, and transaction verification.
• Technology and website providers: To support website hosting, reservation systems, communications, and IT security.
• Authorised hotel personnel: To coordinate reservations, guest services, billing, housekeeping, and security.
• Professional advisers: Such as auditors, accountants, or legal advisers where necessary.
• Government and regulatory authorities: Where disclosure is required or permitted by law.
• Emergency services: Where necessary to protect the vital interests or safety of a guest or another person.

Where third parties process personal information on our behalf, we will take appropriate steps to require suitable confidentiality and data protection safeguards.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website performance, and support certain marketing activities.

Cookies may include:

• Essential cookies: Required for core website functionality.
• Preference cookies: Used to remember selected settings.
• Analytics cookies: Used to understand website traffic and visitor interactions.
• Marketing cookies: Used for relevant promotional activities where implemented and lawfully permitted.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Non-essential cookies will be handled in accordance with applicable consent requirements.

Disabling certain cookies may affect some website features.

7. Data Security

Joebrown Palace Hotel takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, or misuse.

These measures may include access controls, staff confidentiality obligations, secure systems, appropriate data handling procedures, and safeguards provided by our service providers.

Although we take reasonable steps to protect information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, protecting hotel operations, and meeting legal obligations.

Retention periods may vary depending on the type of information and the applicable legal or operational requirements.

When information is no longer required, we will take appropriate steps to securely delete, destroy, or anonymise it, subject to any lawful requirement to retain it.

9. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have the right to:

• Access: Request information about the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information in circumstances permitted by law.
• Restriction: Request limits on certain processing activities.
• Object: Object to processing where the law provides this right, including certain direct marketing activities.
• Data portability: Request a copy of eligible personal data in a suitable format where applicable.
• Withdraw consent: Withdraw consent for processing that relies on your consent.
• Lodge a complaint: Raise a concern with the relevant data protection authority.

To exercise your rights, please contact us using the contact details published on our official website. We may need to verify your identity before processing a request.

We will respond to requests in accordance with applicable legal deadlines. Certain information may need to be retained where required by law or where another lawful basis applies.

10. Marketing and Promotional Communications

With your permission where required, we may send information about special room offers, seasonal promotions, dining experiences, events, and other hotel services.

You can opt out of promotional emails or messages by following the unsubscribe instructions provided or contacting the hotel directly.

Even if you opt out of marketing communications, we may still contact you regarding an existing reservation, payment, service update, safety matter, or other essential operational communication.

11. Photography, CCTV, and Hotel Security

For security and the protection of guests, staff, and property, CCTV may operate in designated public and operational areas of the hotel, subject to applicable law.

CCTV is not intended to monitor private spaces such as guest bedrooms or bathrooms.

Photographs or video recordings may also be taken during certain events or promotional activities. Where required by law, we will provide appropriate notice and obtain consent or another valid legal basis before using identifiable images for promotional purposes.

Guests who have concerns about photography or the use of their images may contact hotel management.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, reservation platforms, payment services, or social media platforms.

These external services operate under their own terms and privacy policies. Joebrown Palace Hotel is not responsible for the privacy practices of third-party websites that we do not control.

We encourage guests to review the relevant privacy notices before submitting personal information through external services.

13. International Transfers of Information

Some of our technology providers or service partners may store or process information outside Nigeria.

Where personal information is transferred internationally, Joebrown Palace Hotel will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

14. Children's Privacy

Our services are primarily intended to be arranged by adults. We do not knowingly collect children's personal information beyond what is reasonably necessary and lawfully permitted for accommodation, guest registration, safety, or related services.

Where applicable law requires parental or guardian consent, we will take appropriate steps to comply with those requirements.

Parents or guardians who believe a child's personal information has been collected improperly may contact the hotel to request assistance.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or legal obligations.

Any updated version will be published on our website with a revised update date. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage guests to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact Joebrown Palace Hotel through the official contact details published on our website.

Joebrown Palace Hotel

Meiran Road, Off Lagos–Abeokuta Expressway, Lagos, Nigeria.

Privacy enquiries: Please use our official hotel contact channel and request assistance with your privacy enquiry.

We are committed to treating your personal information with care, respect, and confidentiality while delivering a welcoming and memorable hospitality experience.

Your trust matters to us. At Joebrown Palace Hotel, protecting your privacy is an important part of the service we provide.